Estimates and expenses
The estimates is an indication of the charges likely to be incurred on the basis of the information and details we know at the date of the estimate, while we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration particularly where third party change their charges or rates.
We may not know the amount of third-partycharge in advance of the funeral;however, we will give you the best estimate of such charges on the written estimate. The actual amount if the charges will be detailed and shown in the final amount, if you amend your instructions , we will require written confirmation of the changes. We may need to make extra charge in accordance with prices published in our current price list.
We will add vat to our charges where applicable and at the rate applicable at the time of preparing your invoice .
Payment arrangements
We do not require and upfront deposit to be made, however we do ask that the total amount payable is made 5 working days prior to the funeral date , unless otherwise agreed in writing by Kimberly Hughes
If you fail to pay on or before the date stated, you will incur a late payment fee of 0.5% calculated on daily basis up to the maximum of £500
We may recover under clause 3 the cost of taking legal action to make you pay, if full payment is not paid within 6 calendar months of the final invoice , the amount will be forwarded to a debt collection agency and could affect your credit file ,
We accept , cash , Cheque , Bank Transfer , card payment Visa , MasterCard , credit card ,
Data Protection
We respect the confidential nature of the information given to us , and where you provide us with personal data, we will ensure that the personal data is held securely . in confidence and processed for the purpose of carrying out our services , unless you give usyour express permission , to use in our marketing. In order to provide our services, we may need to pass such data to third parties and those third parties who are performing some of the services for you, may contact you directly. Under the regulations you have the right to know what information we hold on you , however this request must be done in writing.
Cooling off period
You have a right to cancel within 14 days of the agreement , however you will incur charges for services that have already been paid for on your behalf and any services or good charges that you have incurred with Hughes Funeral Directors .
We have the right to terminate our agreement with you with reasonable grounds for doing so ,
If either parties, choose to terminate agreement this must be done in writing.
Complaints procedure
We will make everyeffort to ensure that the service and good you receive from us is faultless, but in the extremely rare case you don’t feel we have met these standards please follow the complaintsprocedure
Please call and speak to KIMBERLY Hughes or Craig Hughes on 07771496511
If you feel you complaint haven’t resolved , please put the details in writing to
Hughes Funeral Directors 3 Wynn venture centre, Cannock WS11 0XL or email
hughesfuneraldirectorsltd@outlook.com
we will look into you complaint within 10 working days, you may receive you response via telephone , email or you may be invited for a face-to-face meeting to discuss in further detail .
other
All dates and times on the estimate cannot be guaranteeduntil confirmed, you will be made aware when such details are confirmed, there may be instances beyond our control that may mean we cannotfulfil our obligations on the date and time specified, however if this is the case will contact you as soon as possible ,
Our client is the person of who signs the cremation or burial documents, ashes will only be returned to that person unless written consent is given for alternative instructions.
Disclosure of Interests
-The ownership of Hughes Funeral Directors is Kimberly Hughes Other (only).
-here is no business or material financial interest in a price comparison website.
-There has been no material charitable donation to a third party.
-here has been no charitable contribution or payment of gratuity to a third party.
-There has been no material form of payment to a third party that does not relate to a cost incurred or a service provided by the third party on behalf of or to Hughes Funeral Directors.
Terms of Business for Hughes Funeral Directors ltd a company incorporated in England and Wales with company number 12958654 having its registered address at 3 wynn venture centre , Broad Street, Cannock WS11 0XL
